Thanx for this story.
The free CDW is a major attraction of a credit card and I can rent a car for $45 (tax inc) for a weekend (Fri 12pm-Mon12pm) but the CDW is $48, more than doubling the cost.
But reading the fine print of the credit card CDW they have lots of scope for denying or delaying any claim. And the rental company won’t officiate because, as stated, the CDW is their profit. They won’t help others take that away from them.
Is there any watchdog org that higlights such abuses?